Creating a WOW Patient Experience
Judy Kay Mausolf emphasizes the importance of making every part of the patient experience noteworthy.
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Welcome to Our New Normal
Determining and documenting the new procedures and protocols that should be followed as dentists and staff head back to work in the post-pandemic environment is no easy task. As a good friend to Seattle Study Club, Dr Ariel Raigrodski was gracious enough to allow us to publish his manual, which includes both his original material and contributions from others.
Club Life: Dr Anita Madhav
As a little girl growing up in an extended Indian family in the African nation of Zambia (formerly Rhodesia), Dr Anita Madhav learned the importance of sharing and caring from her father. The oldest of several siblings, her dad always looked after his family and friends and passed on the same values to his children.
Club Life: Dr Jason Warner
Growing up in a small neighborhood in Trinidad, Dr Jason Warner found himself initially drawn to dentistry following his childhood orthodontic experience. Local dental school, followed by a stint in Manchester, England to earn his master’s degree, were all steps on the path toward home, where he opened his endodontics practice 12 years ago.
Rebuilding Lives — A Path to Happiness
Here’s an inspiring and moving presentation about Dr Marco Brindis’ patient Gregory Bright, who was convicted of second-degree murder in 1975 based on false testimony and spent almost 28 years in prison before he was exonerated. Watch how Dr Brindis restored Gregory’s smile, using Dr Coachman’s DSD methodology. The spectacular result gave Gregory the confidence to tell his story through the Innocence Project.
Back in Practice
We sat down, virtually these days, of course, to talk with a group of Seattle Study Club members, directors and advisors about the process, experience and surprises they’ve encountered in reopening their practices. The conversation touched on communication tools and strategies, maintaining patient experience, changes to patient flow, and unexpected gifts of mandated quarantine. We ended the conversation by asking each of them to share a piece of advice, trusting you’ll find a tool, approach or philosophy you can implement in your own revised process and delivery of patient care.
Contributors: Dr Tara Brindis, Dr Jennifer Hirsch Doobrow, Dr Chad Duplantis, Dr Charlie Regalado, Dr Jason Stoner
Club Life: Dr Paresh Shah
Dentistry had never appeared on his radar as a career option, but Dr Paresh Shah tells us about getting a nudge toward the profession from his family. And this many years later, drawing on a strong study club network and the wisdom shared by invaluable mentors, Paresh has built an incredible team, bested his professional Kryptonite, and established a solid work/life balance.
